JAN 2022 - PRESENT

Bachelor of Science (B.S.) - Cybersecurity (NSA-CDE)

Kennesaw State University  

Relevant coursework:

• Business Accounting
• Information Security & Systems
• Cryptography
• Hardware Security
• Legal & Ethical Environments
• Hardware & Software Configuration
• Cybersecurity Principles
• Servers, Networks, and Systems Security
• Java and Python Programming w/ Labs
• SQL Injection
• Data Analysis
• Digital Forensics
• Cybersecurity Management
• Ethical Hacking
• Perimeter Defense
• Incident Response
• Contingency Planning
• Linux/Unix Administration
• Cyber Defense Capstone

Software/Systems:

SEP 2019 - MAY 2021

Bachelor of Arts Honours (B.A. Hon.) - Biological and Biological Sciences

University of Dublin (Trinity College Dublin)  

*Received opportunity to transfer to GA and study at Kennesaw State.

SEP 2018 - MAY 2019

Post-Leaving Certificate Diploma (Level 5 NFQ) - Physiotherapy

Cavan Institute  

Certifications:

AUG 2014 - MAY 2018

High School Diploma - focus in Sports Medicine

Erie High School  

Achievements:

OCT 2023 - JAN 2024

R&DE PrivSec Intern

Stanford University  

Duties:

• Conducting comprehensive audits of R&DE Systems to ensure 100% compliance with privacy and security standards, resulting in zero data breaches or regulatory violations.
• Utilizing advanced solutions such as Qualys, Malwarebytes, Darktrace, Zenmap, Burpsuite, etc. to complete assigned tasks.
• Collaborating with the CISO, Sr. Lead IS Analyst, and Sr. Lead Privacy Analyst to enhance privacy and security measures.
• Attending virtual meetings, ensuring effective communication and collaboration with internal and external stakeholders.
• Performing and reporting on in-depth data security and privacy investigations, whilst demonstrating a high level of integrity and judgment.
• Developing and presenting privacy and security education and training awareness programs for cross-functional R&DE staff.
• Successfully managing multiple projects in a deadline-oriented environment with rigorous attention to detail.
• Researching and providing reports on the latest security threats, vulnerabilities, and industry trends.

AUG 2023 - DEC 2023

DevSecOps Engineering Assistant

Skribal  

Duties:

• Collaborating with the development team to integrate security into the software development lifecycle.
• Contributing to the design, development, and improvement of Skribal's website and mobile application.
• Assisting in identifying, evaluating, and administering security measures to safeguard our users' data and ensure the integrity of the Skribal platform.
• Participating in SIEM and incident response activities to detect and respond to security incidents in a timely and effective manner.
• Conducting security assessments, vulnerability scans, and code reviews to identify and address potential risks and weaknesses.

JUN 2022 - SEP 2022

Campus Tour Guide/Admissions Clerk

Kennesaw State University  

Duties:

• Led groups of up to 70 prospective students and their families on hour-long walking tours of the Kennesaw campus.
• Provided information on various sites across campus, kept guest engaged, pointed out important features and offered further details to educate visitors on and advocate for campus life, academics, and admissions requirements.
• Built personal relationships with guests to encourage positive experiences.
• Performed filing and data entry, routed messages to appropriate people, and completed other clerical tasks for the admissions office, utilizing Nolij and Banner 9.
• Practiced FERPA law to protect students' rights and privacy.

Achievements:

• Met and surpassed call and tour rating quotas each week.
• Implemented a new graphic training system for new employees.

*Resigned due to temporary change in employment authorization.

OCT 2021 - JAN 2022

Medical Secretary

RelateCare (AtriusHealth)  

Duties:

• Managed COVID-19 calendar and scheduled appointments for AtriusHealth based on optimal patient loads and clinician availability.
• Coordinated laboratory orders and e-prescribed information and created clinical visits in EPIC system.
• Kept information confidential and followed HIPAA guidelines to conserve patient trust.
• Maintained exceptional customer service and resolution whilst patient scheduling.
• Triaged and prioritized calls through a ticketing and screening process and transferred calls and recorded messages for appropriate personnel.

Achievements:

• Handled volumes of up to 120 incoming calls a day, whilst maintaining an average resolution time of 49s and a patient satisfaction rate of 4.88/5 placing me at #1 and #2 on the team board each review.

*Resigned due to relocation for education.

JAN 2021 - SEP 2021

Technical Support Analyst II

BT  

Duties:

• Monitored ticket queue and issued first-line support for customers with technical issues.
• Investigated and resolved customer issues by troubleshooting hardware, software, and network problems.
• Implemented a cultural program for our remote team, focused on engaging the employees and promoting diversity, increasing the motivation, and embracing the company's culture.
• Remotely administered firmware upgrades to devices.
• Conducted network vulnerability assessments and analyzed test results.
• Updated knowledge and skills to keep up with rapid advancements in phone, TV, and internet technology.

Achievements:

• Achieved top 10 for call handling and #2 for customer satisfaction in our department.
• Persistently excelled key operational metrics.

DEC 2019 - DEC 2020

Retail TVAV Promoter

Samsung Electronics  

Duties:

• Utilized professional judgement and product knowledge to assist customers in choosing the appropriate products to fit their needs.
• Acted as an in-person brand ambassador by bringing the company's strategic vision and culture to life in order to ensure customers have a memorable and engaging experience.
• Assisted leadership with company development by training retail partners and clients in store on strategies, best practices, and new product information.
• Required to work remotely and independently in store placement and when working from home.
• Used the MCS and mySAP CRM systems to provide reports, insight, and track trends and operational efficiency for the company.
• Independently stayed up to date on new products, promotions, and strategies.
• Troubleshot and rectified a range of television and sound system issues on site.
• Remotely handled live chat and call support for periods during the pandemic.

Achievements:

• Achieved the #1 grossing revenue in store for Samsung in Ireland.
• Closed sales of multiple TVs priced at over €10,000.
• Consistently met and exceeded KPIs and sales targets.